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Workplace Management Training Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Workplace Management Online Training Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kick start your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Workplace Management Course

Our trusted, high quality and affordable Workplace Management Course trains individuals to become experts in their field.

• Accredited by CPD
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Developed by qualified professionals

• Complies with EU's General Data Protection Regulation 2018
• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance

Sneak Peek of The Workplace Management Training Course

Who Should Take The Workplace Management Training course

Anyone with a knack for learning new skills can take this Workplace Management Training  Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your Workplace Management Online Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses are fully accredited. The content of the Workplace Management Training Course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Assessment

At the end of the Workplace Management Training Course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Course Curriculum

Module One: What Is Workplace Harassment?

• How to Identify   
• Costs to Your Business   
• Legal
• Psychological

Module Two: Identifying the Bully

• Abusive Workplace Behaviors   
• Bullying and Personality Disorders   
• Narcissism

Module Three: How to Handle Workplace Violence

• Types of Behavior   
• Target the Behavior, Not the Person
• Implement an Action Plan   

Module Four: Risk Assessment (I)

• Understanding Anger and Aggression   
• Defusing & De-escalating Strategies
• Communication Skills   
• Tactical Options

Module Five: Risk Assessment (II)

• Identifying the Hazard
• Assessing the Risk   
• Controlling the Risk
• Evaluating & Review   

Module Six: Being the Victim

• What is Not Considered Bullying
• Steps to Take   

Module Seven: Checklist for Employers

• 4 Step Process   
• Addressing All Employees   
• Code of Ethics
• Policy and Procedures   

Module Eight: Interview Process

• Identify a Bully in the Interview Process
• Warning Signs   

Module Nine: Investigation Process

• Advising Your Supervisor   
• Lodging the Complaint   
• Initial Response   
• The Investigation   
• The Findings
• Review & Closure   

Module Ten: Developing a Workplace Harassment Policy

• Scope and Philosophy   
• Principles   
• Intent   
• Options   
• Informal Complaint Process
• Formal Investigation Process   

Module Eleven: Policies in the Workplace

• Anti-Harassment Policy Statements   
• Employee’s Rights and Responsibilities
• Employer’s Rights and Responsibilities   

Module Twelve: Proper Procedures in the Workplace

• If You are Being Harassed   
• If You are Accused of Harassing   
• The Investigation
• Remedies   

Module Thirteen: False Allegations

• How to Address the Situation   
• Confidentiality   
• Monitoring the Situation   
• Retaliation
• Appeals   

Module Fourteen: Other Options

• Union Grievance Procedures   
• Mediation: Getting Help from Outside Organization

Module Fifteen: Sexual Harassment

• Defining Sexual Harassment   
• Elements of Harassment   
• Common Scenarios

Module Sixteen: Mediation

• What is Mediation   
• Deciding if it is Right
• How to Implement   

Module Seventeen: Conflict Resolution

• How to Resolve the Situation   
• Seeing Both Sides
• Deciding the Consequence

Module Eighteen: The Aftermath

• How to Move On   
• Monitoring the Situation   
• Learning from Mistakes

Module Nineteen: Introduction to Civility

• What is Uncivil Behavior?
• Three Reasons Why You Should Be Civil
• Dealing with Difficult Personalities
• Cost and Rewards

Module Twenty: Effective Work Etiquette

• Greetings
• Respect   
• Involvement
• Being Politically Correct

Module Twenty One: Costs and Rewards

• Incivility and the Costs
• Civility and Rewards
• Four Causes of Incivility
• How to Overcome It

Module Twenty Two: Conflict Resolution

• Collaborating
• Competing
• Compromising
• Accommodating
• Avoiding

Module Twenty Three: Getting to the Cause

• Examining the Root Cause
• Creating a Cause-and-Effect Diagram
• Forgiveness
• Benefits of Resolution

Module Twenty Four: Communication

• Para-verbal Communication
• Non-verbal Communication
• Listening Skills
• Appreciative Inquiry

Module Twenty Five: Negotiation

• Three Sides to Incivility
• Mediation
• Arbitration
• Creative Problem-Solving

Module Twenty Six: Identifying Your Need

• Completing a Needs Analysis
• Focus Groups
• Observations
• Anonymous Surveys

Module Twenty Seven: Writing a Civility Policy

• Designating the Core Group
• Defining What is Unacceptable Behavior
• Defining the Consequence
• Writing the Policy

Module Twenty Eight: Implementing the Policy

• The First Steps
• Training
• Addressing Complaints
• Enforcing Violators